Q: Why aren't you calling, emailing or texting me when there are school delays or closings like you used to?

A: We're sorry that you're not receiving calls, emails or texts through our new School Messenger. We're working to resolve this communication and technical issue as quickly as possible. It's our top priority, and it's something that we have to repair at the administrative, not school, level. 

At this time, we ask that you bear with us. We know this is frustrating. We will continue to post school delays, closings, and early dismissals on our website and on social media (FB, IG and X/Twitter) and share this information with local news outlets, including radio stations. 

Q: I'm not a parent or guardian (what we call "ACPS families"). Why am I getting non-emergency messages?

A: We're sorry that you're receiving our calls. You're listed as an emergency contact for an ACPS student. Part of the technical issues we're having with our new School Messenger platform has resulted in emergency contacts receiving non-emergency contacts. We're working to resolve this communication and technical issue as quickly as possible. It's our top priority, and it's something that we have to repair at the administrative, not school, level. 

We can't give you an exact date for when you'll stop receiving non-emergency messages. We hope it'll happen soon.

Q: What happened, exactly?

A: This summer, we migrated our call/text/email system (School Messenger) that alerts families and employees into a new system through PowerSchool. Our data aren't "talking" correctly to each other. We are working to resolve these technical issues. However, some families (parents and guardians) aren't being contacted while some emergency contacts are receiving non-emergency messages. 

This isn't happening to every record in our School Messenger system. However, the fact that it's happening to any record in our school system is a serious problem. Please continue to bear with us as we work to fix these technical issues and know that it's a top priority for our administration. 

Q: When will I receive your calls, emails, or texts again?

A: We can't give you an exact date for when you'll start to receive calls, texts, and emails from us. We hope it'll happen soon. 

Q: How can I know what's happening with delays, closings, or early dismissals?

A: We will continue to post school delays, closings, and early dismissals on our website's homepage and on social media (FB, IG and X/Twitter) and share this information with local news outlets, including radio stations. 

Q: I'm upset. Who can I contact about this?

A: Email our IT Director and our Public Information Officer at info@acpsmd.org. Please include your first and last name, your student's name, your preferred phone number, and email address so we can verify and review your record in School Messenger. 

You can also fill out this form: